Booking & Payment
Texas Poker Supply operates on a ‘secure with deposit’ basis, whereby we require a minimum 50% of the final cost of hire at the time of booking to secure gaming equipment and personnel for the date of the event. This deposit is then non-refundable. Payments can be made by check or credit card. You are welcome to pay the full amount at the time of booking, should you wish. Customers who are unable to pay a deposit for the event would need to make the payment in full on the day of the event and is subject to a 20% delayed payment fee. If the booking is made within 7 days of the event date, the full amount must be paid upon booking. To be placed on our schedule we require the non refundable deposit, start time and address of the event. We always arrive in plenty of time to set up the casino tables in preparation for your event. All set up costs and travel costs are included in our proposal letters.
Cancellation or Amendments to your Event
The 50% deposit paid at the time of booking is non-refundable. If you wish to cancel your event, you will lose your deposit. If you need to change the date or time of your event, please contact us at the earliest opportunity. Changes to dates made within 14 days of the previously agreed date of event, will be charged a $50 fee. Changes made 15 days or more before the event will not be charged, but will only be authorized if the date requested is available. If the date is not available, Texas Poker Supply will be entitled to the full 50% deposit. Changes to a different venue or location may result in a different price based on distance and or difficulty of delivery and setup. Any change requests made for the event need to be requested via email.
Client Liability and Behavior
All poker chips must be handed back at the end of the event. Failure to do so will result in a charge to cover the cost of the poker chips lost. Texas Poker Supply reserve the right to exclude any guests from the casino tables if it is believed that their presence at the tables is disruptive, abusive, or inhibiting other guests’ enjoyment of the event. Our staff will conduct themselves in a professional manner at all times. If at any time during the event, our staff feel threatened or are met with abusive behavior, whether verbal or physical, from guests, Texas Poker Supply retains the right to cease gaming with immediate effect. In this circumstance, the client will not be entitled to a refund.
Delivery, Setup and Breakdown
Our team will work with you and the location for your casino party in order to determine the best time to set up. We like to delivery and setup everything as early as possible to ensure your guests get the full casino party experience when they arrive. Tear down and removal of the gaming tables and other equipment will begin when the casino ends unless requested otherwise. A notice in advance would be needed for a delayed breakdown and removal. A delayed breakdown and removal is a $150 charge.